How AWS Increased User Interactions on Its Website by 180,000 in One Week

With Amazon Web Services re:Invent right around the corner, AWS needed an innovative, visually engaging, interactive way to not just tell, but show their Global Cloud Infrastructure story in their booth, while also bringing the same story to life on their website. 

The business challenge included showcasing the power, breadth, and depth of the AWS solution, as the previous website struggled to communicate the full breath of their offering. To support its global footprint and ensure customers are served across the world, AWS maintains multiple geographic regions, including North America, South America, Europe, Asia Pacific, and the Middle East. Currently there are 22 geographic regions, one local region, and even more in the works. With the great number of global centers, the value story was getting lost.

In order to overcome this business challenge, Kaon Interactive developed an interactive sales/marketing application to illustrate this complex, intangible, and global product offering that enables customers to understand the vastness and value of AWS’ infrastructure story that was shown on touchscreens in the AWS re:Invent booth. The application had more than 1,200 interactions during the show and, several months later, it received resounding praise at the AWS annual SKO meeting on how effective it is at delivering the power of their story. 

“I’m totally in love with this visualization of our global infrastructure. I talk about our global deployments in every single presentation and having a visualization like this will be a huge benefit for helping customers understand aws infrastructure” said Randall Hunt, Senior Technical Evangelist and Software Engineer at Amazon Web Services.

According to Time magazine, the average interaction time with a website is 15-seconds. With such a short span of time, it is now more important than ever to deliver a company’s value statement as crisply as possible, in a way that customers will understand and retain. With Kaon Interactive’s applications averaging a 3-minute and 14-second per user engagement time, (1300% more than the 15-second average website interaction time reported by Time magazine) AWS is able to increase website interaction times, transfer knowledge, create enthusiasm and ‘show’ their value story, in a way that customers find helpful and compelling.

AWS has seen users interacting with the application an average of 10 times per unique device, per week, and reported a staggering increase of user interactions on its website by 180,000 in the first week of launch. With the application, not only do users look at the content, they also ‘interact and engage’ with it, creating a more meaningful connection. 

Experience the AWS application or schedule a demo, to learn more.

Posted in Creative Crackerjack, Marketing Guru, Sales Tools, Trade Show Trends | Tagged , , , , | 2 Comments

Thermo Fisher Scientific’s 3D, Interactive Application Achieves 50% Inbound Close Rate

Thermo Fisher Scientific faced several challenges when demonstrating the Invitrogen Attune NxT Flow Cytometer, a complex, combined instrument and software solution. Product demonstrations required technical sales specialists and impeccable coordination between internal teams, in addition to demo model availability and exorbitant shipping and set-up costs. 

To overcome these challenges, Thermo Fisher Scientific decided on an interactive, 3D product application to virtually supplement physical product demonstrations. They turned to Kaon Interactive given the power of the Kaon High Velocity Marketing Platform® to provide offline access to unlimited users, instant updates and deployment through the cloud, the ability to include evergreen content marketing pieces, and application extensibility after the initial launch.

“We built the Kaon application from the ground up. We truly believed this would be the difference-maker in helping Thermo Fisher Scientific demonstrate to our prospects why our products and solutions were the right choice for them,” said Patricia Sardina, global market development manager of Flow Cytometry at Thermo Fisher Scientific. 

Thermo Fisher Scientific Invitrogen Attune NxT Cytometer 3D Product TourThe Invitrogen Flow Cytometry interactive, 3D demonstration application includes a product tour of the Attune NxT Flow Cytometer instrument with nine flow cytometry animations illustrating, with photo-realistic quality, the workflow and Attune NxT software benefits.

“The advantage of this interactive application is that the customer is driving the experience,” described Ms. Sardina. 

The lifelike, 3D model and full, non-linear interactivity allows potential customers to explore the instrument in detail, focusing on what is important to their own unique business challenges. 

“They are looking around inside the product and finding the aspects that are important to them. They’re looking at the software and finding what their specific need is without the sales rep needing to draw it out of them,” Ms. Sardina said.

As the application includes eight language translations (yet another unique feature that the Kaon platform provides), it was deployed globally to the entire sales team after a mere three months of design and development. Thermo Fisher Scientific also embedded the 3D product tours into their website, and, now, potential customers can interact with the products on their own, anywhere, anytime. 

Since the website launch, the Invitrogen Attune Nxt Flow Cytometer product tour delivered a massive jump in engagement. From this engagement, Ms. Sardina determined that the new 3D product tour has a greater than 50% close rate — much higher than the traditional collateral on their website. 

In one of the most noteworthy phenomena of the sales and marketing application, customers created such a reliable connection with the virtual product that, in some cases, they don’t need to see the actual product. 

Thermo Fisher Scientific Invitrogen Attune NxT Cytometer 3D Product Tour“There was an instance in North America where the sales team could not demonstrate the physical product, so they used the application as a virtual demonstration of the product for the customer. The virtual product model was so realistic, compelling and detailed that the customer purchased the instrument without ever seeing the physical product!” shared Ms. Sardina. 

There’s a clear ROI benefit, and Thermo Fisher Scientific will continue expanding the virtual product catalog to soon include more information and functions — including augmented reality, which will allow the customer to virtually place the 3D product model of the Attune Nxt Flow Cytometer into their laboratories.

“And, in the end, the project was well-done and truly effective. Kaon delivered all the things promised. It was amazing how this project vision was brought through to fruition,” Ms. Sardina concluded. 

This Thermo Fisher Scientific application was recently selected from more than 6,000 entries, from companies and agencies of all sizes, to win a 2019 Communicator Award of Distinction in the Marketing B2B Effectiveness, Integrated-Campaign category.

Read the full case study, or schedule a demo, to learn more.

Posted in 3D Products, Marketing Guru, News, Sales Tools | Tagged , , , , , , , , , , , | Leave a comment

CenturyLink Demonstrates Effectiveness of Virtual Reality Technology in B2B

Increasing Trade Show Booth Engagement 400% with Award-Winning Application

Originally published on the VR/AR Association (VRARA) blog, July 1, 2019.

Through successful partnership with Kaon Interactive at recent tradeshows, CenturyLink was able to generate a 400% increase in event booth engagement versus the previous year – within a smaller, more cost-effective booth space.

Looking to elevate event technologies and techniques, Becky Kelly, director of solutions marketing strategy at CenturyLink, decided to turn to a more innovative and engaging solution in an effort to generate higher-qualified booth leads.

“We wanted to create a lasting experience for show attendees without spending exorbitant amounts of money. We wanted to achieve something meaningful that we could grow for reuse. I wanted to create a theme we could tie things around to effectively tell our story and then use those best practices for future ones,” Becky said.

Screenshot from CenturyLink VR experience "Why Milliseconds Matter"After establishing its message of “Why Milliseconds Matter,” the Kaon Interactive and CenturyLink team began developing the award-winning, visually engaging, virtual reality experience that would effectively convey this critical message with two goals in mind. The first, to empower the CenturyLink booth staff to engage with tradeshow attendees faster. The second, to have more productive interactions with attendees so they understand that CenturyLink is more than just a phone company.

CenturyLink booth attendee using Lenovo Mirage Solo VR headsetUsing the Lenovo Mirage Solo® standalone VR headset with Google Daydream, booth attendees were able to immerse themselves in a familiar coffeeshop (and other relatable venues) and experience how CenturyLink touch points enable important data to travel, within milliseconds, to execute daily transactions and activities. Because it was developed on Kaon’s High Velocity Marketing Platform®, CenturyLink has the ability to add scenarios and solutions to the application, evolving it for future trade shows. The platform also enabled the deployment of the application on the web, smartphones, touch screens, laptops, and mobile tablets, in non-immersive VR, to be used by customers and the sales team alike.

“There is a huge cost and time efficiency in not having to recreate this interactive content from scratch for future sales and marketing programs and devices,” Becky stated. “We want to tell our story everywhere our buyers are, and Kaon’s platform affords us the ability to do that. Not only did Kaon help us push the envelope, they gave us an innovative technology platform that allows us to break new ground and raise the bar.”

This CenturyLink application was recently selected from more than 6,000 entries, from companies and agencies of all sizes, to win a 2019 Communicator Award of Distinction in the Marketing Effectiveness B2B Campaign category. Read the full case study, or schedule a demo, to learn more.

Posted in Creative Crackerjack, Hardware Trends, Marketing Guru, Trade Show Trends | Tagged , , , , , | Leave a comment